Frequently Asked Questions
Everything you need to know about shopping at Rainbow Shops
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We are working on expanding our shipping options in the near future.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can cancel an order within 30 minutes of placement by contacting our customer service team.